Service and After Sales support
Without a doubt to achieve ongoing success in a very demanding market place the after sales support and service of Hans Gronhi presses, ctp units or bindery equipment must be of exceptional quality and readily available.
24/7 service is provided by our factory trained service technicians which means they can always be contacted when any concerns or issues arise.
The customer requirements are dealt with in both a timely and professional manner by our support staff, realising that our customer comes first and any downtime associated with a Hans Gronhi product must be minimized.
A dealer network is presently being implimented across Canada to support our customers where ever their location may be, shortening any travel time that may be required to get on site if the situation demands this type of attention.
Spare parts and supplies are available directly from China via overnight courier, however a good inventory of these are kept in Toronto and they can be rush shipped to our customer the same day if required.
A comprehensive service log is maintained on every piece of equipment sold by Hans Gronhi into the Candian market place. Developing a history enables us to monitor the equipment condition and requirements more closely with regards to regular maintainence and the typical replacement of consumable items.
Reliable products backed by fast and efficent service and support when required means a Hans Gronhi customer often becomes a repeat customer.